The COVID-19 pandemic has brought about many pivotal changes with the way we work. To adapt, businesses have quickly made adjustments on their routines and processes to enable their remote workforce and provide service to their clients without any disruptions.
According to Ladders research, 25% of all professional jobs in North America will be remote by the end of the year 2022 (Cenedella, 2021). As rapid remote work growth continues, it has been projected that the change in working arrangements will be a part of economic restructuring.
However, the new normal still presents a lot of challenges both for IT and the remote users it supports. Business users still struggle with the slow adoption of new normal solutions, enterprise apps and collaboration issues, which overall resulted in decreased productivity, lost revenue and low morale.
The IT department, on the other hand, is overwhelmed with requests, issues and incidents rendering them ineffective and having poor response time, resulting in low revenue.
These “pain points” that both IT and its business users have to contend with are only a few of the main challenges businesses are facing nowadays, which is why we need to learn how one can leverage and maximize their IT Service Management platforms in order to address these points.
Watch this webinar led by David Pickering, Director of Solution Engineering for Cherwell Software to help us all understand The Crucial Role of IT Service Management in Enabling the Remote Workforce.