Enterprise Service Management
Digital transformation has become a much-hyped part of our business and IT conversations. However, more and more companies are discovering that it is a very real need – and that they need to evolve, or even reinvent themselves, to reflect the ongoing changes in the business landscape.
This eBook discusses what back-office digital transformation is, the best approach for transformation success, how ESM can be a platform for back-office digital transformation, how to create the business case for it, and the key factors for ESM success.
