Employee experience, or EX, has become a bit of a buzzword lately, but it’s not just a new term for an old idea. To make things simpler, it is the HR equivalent of the customer experience, making it a vital part of one’s work life.
Because of all the changes, maintaining employee experience is now becoming a very important factor organizations all over the world are now focusing on, especially that the ‘new normal’ is slowly being accepted as the norm. (Shetty, 2022)
In fact, Gartner reports have stated that HR leader priorities for 2021 places employee experience as the fifth highest, making it undeniable that this trend will continue to be relevant and important heading forward.
However, in most organizations, due to their broad range of responsibilities and the fact that most processes are done manually, employee experience is not prioritized anymore as HR practitioners really find it a challenge to provide a solution perfect to attend to all the employees’ needs.
Because of these challenges, HR departments of all companies nowadays are rethinking and reconsidering how they can foster talent, deliver good quality services and give a good work experience to their members well.
One proven way to address this is how it will bring better experience to our employees, because at the end of the day, it will give us all better results because happy employees usually also means happy customers.
Watch this webinar to fully understand how service management principles when applied to human resources will improve not only the employee experience but also productivity of your organization.
