How do you pick the right ITSM tool? Gartner® shows you.

When it comes to IT service management, there is no one-size-fits-all approach. That’s why identifying the right ITSM tool for your business can be challenging.

Gartner® 6 Smart Steps for ITSM Tool Selection Success report provides a framework that we believe I&O leaders can follow to select an ITSM tool that will deliver value, is suited to their current needs, and enables I&O improvements.

According to Gartner® “identifying the right IT service management tool will be challenging if relying exclusively on the Magic Quadrant or ITIL-based RFP templates.

I&O leaders can use this report to better assess factors such as:

  • Infrastructure & Operations maturity
  • ITOM integration
  • Licensing and
  • Vendor viability

before purchasing an ITSM tool.”

Disclaimers and Attribution:

Gartner, 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, Keith Andes, Refreshed 2 March 2021, Published 21 November 2019.

Gartner is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


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