When it comes to IT service management, there is no one-size-fits-all approach. That’s why identifying the right ITSM tool for your business can be challenging.
Gartner® 6 Smart Steps for ITSM Tool Selection Success report provides a framework that we believe I&O leaders can follow to select an ITSM tool that will deliver value, is suited to their current needs, and enables I&O improvements.
According to Gartner® “identifying the right IT service management tool will be challenging if relying exclusively on the Magic Quadrant or ITIL-based RFP templates.
I&O leaders can use this report to better assess factors such as:
- Infrastructure & Operations maturity
- ITOM integration
- Licensing and
- Vendor viability
before purchasing an ITSM tool.”
Disclaimers and Attribution:
Gartner, 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, Keith Andes, Refreshed 2 March 2021, Published 21 November 2019.
Gartner is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
