Largest hospice care provider in U.S. turns to Tanium to dramatically streamline software updating and patching processes while uniting IT and security
The last thing anyone involved in end-of-life care wants to worry about is the security of the devices used in supporting patients and their loved ones. Yet that was the situation faced by engineers at VITAS Healthcare. VITAS (pronounced VEE-tahs) is the largest hospice care provider in the United States, serving more than 19,000 patients — most of them at home — in 14 states and Washington, D.C. In 2019, its IT department realized the company needed to find a better way to update software for its more than 5,000 employee laptops and other devices. To carry out major operating system upgrades, the company’s IT technicians had to manually update machines. Such a process could take as long as a year to complete. VITAS was also struggling to keep pace with monthly patching cycles. Using its current set of endpoint management tools, the software patching process took more than 30 days.
But VITAS found a way to eliminate virtually all these issues by turning to the Tanium Platform, says Mitch Teichman, senior manager of client engineering at VITAS. Teichman discussed how Tanium transformed its endpoint software management process in a session at the Tanium Converge 2020 conference .
We now live in complete harmony when it comes to reporting with the security team. It’s a beautiful thing. The numbers we see are the same numbers they see.
Mitch Teichman Senior Manager of Client Engineering, VITAS Healthcare