Industry: Insurance
RESULTS:
• 83% management time savings (mins vs. hours)
• 90% reduction in data center footprint
• Instant server recovery
THE CHALLENGE:
• Complex and time-consuming legacy system
• Threat to data integrity and protection
Located in the Philippines, Insular Life is the first and largest Filipino life insurance company with over 110 years of experience providing financial protection, savings, investments, and retirement solutions to customers directly and through its subsidiaries. Recognized as the only mutual and largest Filipino insurance company in terms of total assets, Insular Life has been at the forefront of spreading the benefits of life insurance to all Filipinos for more than a century. Larry C. Delos Santos, SAVP, Head of Technical Services, Information Technology Division, is responsible for Insular Life’s IT Infrastructure team that supports around 1,000 employees and over 4,000 agents. The IT team plays a vital role in ensuring business continuity, driving digitalization and supporting new ways for sales agents to interact effectively with customers, particularly with the onset of the COVID-19 pandemic. Saddled with a complex and manual legacy system, Insular Life faced an array of challenges affecting their data integrity and scalability of business operations. “As a result of the pandemic, we have been enhancing and transitioning our customer interactions to support e-commerce sales. This reinvention of the way we traditionally do selling has been challenging to not only the IT team, but the organization as a whole,” said Delos Santos
