IT Operations Management
IT organizations are under pressure to reduce the cost of IT operations, increase service levels, stay compliant, and improve visibility into financial and operational decisions. One way to achieve this is by managing the physical, virtual, financial, and contractual aspects of IT assets on a common platform shared across multiple IT disciplines. When ITAM and SAM are an integral part of your Enterprise Service Management solution, you can easily accelerate IT Operations while reducing costs.
An effective and unified ITAM and SAM practice will give your business a clearer picture of the quantity and type of assets already owned, making it easier to control costs, enforce compliance, as well as financially plan for the future. Using unified ITAM and SAM practices and tools can also mean faster service incident resolutions by associating hardware and software services to end users. Service desk analysts have easy access to information related to the IT assets associated with reported issues and are better positioned to understand the root causes and then apply the needed fixes.