ITIL Training Course

What is ITIL V4 Foundation Certification?

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

COURSE OUTLINE

ITIL V4 Course Overview

  • Introduction to ITIL
  • Key Concepts of ITIL

The ITIL Framework

  • The Four Dimensions of Service Management
  • The ITIL Service Value System (SVS)

The ITIL Guiding Principles

  • Focus on Value
  • Start where you are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

The ITIL Service Value System (SVS)

  • Governance
  • The Service Value Chain
  • Continual Improvement

Key ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Duration : 3 Days

Training Delivery : Online

Who Should Attend:

Professionals Interested in understanding the concepts of ITIL.

These include:

  • Executives and Key Stakeholders
  • Process Owners and Managers
  • Senior Technical and Operational staff
  • IT professionals and consultants IT customers

How long will it take to receive my ITIL 4 Foundation Exam Results?

You will receive the ITIL 4 Foundation results from 10-15 days after you take the exam.


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