What is ITIL V4 Foundation Certification?
ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.
COURSE OUTLINE
ITIL V4 Course Overview
- Introduction to ITIL
- Key Concepts of ITIL
The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System (SVS)
The ITIL Guiding Principles
- Focus on Value
- Start where you are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
The ITIL Service Value System (SVS)
- Governance
- The Service Value Chain
- Continual Improvement
Key ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Duration : 3 Days
Training Delivery : Online
Who Should Attend:
Professionals Interested in understanding the concepts of ITIL.
These include:
- Executives and Key Stakeholders
- Process Owners and Managers
- Senior Technical and Operational staff
- IT professionals and consultants IT customers
How long will it take to receive my ITIL 4 Foundation Exam Results?
You will receive the ITIL 4 Foundation results from 10-15 days after you take the exam.
