IT Service Management/ Enterprise Service Management
As the COVID-19 crisis turned the world on its head, the need to quickly evolve your organization’s ITSM capabilities became imperative. From the need to support remote workers to the acceleration of slow-moving digital transformation strategies, your IT organization and ITSM teams were faced – and continue to be faced – with a raft of new priorities and the
challenges involved in meeting them.
Importantly, there’s a common theme that runs through much of what’s needed – that modern ITSM capabilities need to reflect the mantra of “better, faster, cheaper.” This can be achieved by recognizing key business priorities such as the focus on outcomes and value creation, and minimizing employee lost productivity.
To help, this webinar discusses one of the key areas of ITSM change within your organization, centered on the factors necessary to better align your organization’s service and support capabilities with business and employee expectations.
And that is Leveraging automation and AI for “better, faster, cheaper” modern ITSM
With the benefits of automation and AI not only delivering against the requirement for better, faster, and cheaper, it also helps tackle other IT challenges such as IT skill shortages and the ability to meet the business’s need for change more quickly, especially in terms of scaling up. Many AI-enabled capabilities are already available for ITSM use cases, particularly IT support.
Many of these AI-enabled capabilities are also applicable to other business functions via the aforementioned back-office digital transformation or enterprise service management strategies.
Learn How To Achieve Modern IT Service Management: Leveraging Automation and AI
with Micro Focus SMAX.