In this increasingly competitive, data-driven world, business managers are looking for effective ways to manage and interpret business data — especially big data. As businesses are under tremendous competitive pressure to transform into digital enterprises, they are relying on technology as never before.
In a research conducted by Appen, data shows that around 74% of companies across all industries have allocated $50,000 or more for AI projects, which is a significant 55% increase in AI budget from 2020. This increase signifies the importance and the belief that AI will be the next big key in the success of a company. Aside from that, it was also predicted that every company will have around 35 AI projects in development, and by the year 2023, professionals are expected to be ableto to secure their careers with AI principles.
With all these big events happening, we all need something that would help us adapt to the changes that come with it. IT Service Management, which is deployed across the enterprise and focused equally on IT and non-IT services, has always been the enabler of digital growth. However, this support method must fit the continuous evolution of the digital workplace and the changing nature of work — and to be able to address new requirements from digital business, ITSM needs holistic automation to become intelligence-driven, fast and responsive.
This is where Machine Learning comes in.
Now considered one of the most important technologies, it helps improve and heighten IT service management efficiencies and transform the user experience in ITSM and the IT service desk as a whole.
Learn how modernizing your service management through automation, AI and Machine learning can help you.
Watch this webinar to find out how Micro Focus SMAX, the Machine Learning Service Desk can help simplify work and unburden agents, increase business resilience, simplify use and overall delight your employees as a result.
