Efficiently addressing a wide range of IT tasks is essential for maintaining productivity across an organization. Whether it's troubleshooting technical issues, deploying software, or performing password resets, the effectiveness of these operations directly impacts overall performance. BeyondTrust Remote Support is an all in one solution designed to provide instant, secure, and reliable support to end-users and customers.
Real-World Impact
Challenge: Ensuring Secure and Reliable Remote Support
Northumbrian Water Group, a leading United Kingdom public utility, serving over 4.5 million people across England, faced significant challenges in ensuring robust technical support while adhering to stringent security requirements. With the company transitioning from thin client devices to Windows-based PCs and tablets, Alan Sherwen, head of IS service and operations, identified the need for a secure and reliable remote support solution that could effectively protect sensitive data and comply with national security standards.
Solution: Implementing BeyondTrust Remote Support
Northumbrian Water Group implemented BeyondTrust Remote Support to enhance security and maintain operational continuity. The solution uses an appliance-based architecture hosted within the company’s network, ensuring data security. It features 256-bit AES SSL encryption, meeting U.K. CPNI standards, and offers session recording and auditing for improved monitoring and training. Additionally, BeyondTrust integrates smoothly with the company's existing IT service management software, Sunrise.
Benefits: Enhanced Security and Operational Efficiency
By adopting BeyondTrust Remote Support, Northumbrian Water Group achieved enhanced security and compliance with national standards, protecting its sensitive data from unauthorized access. The solution’s seamless integration with existing IT systems ensured that workflows remained uninterrupted, maintaining a positive user experience. The session recording and auditing features not only supported monitoring and accountability but also facilitated the development of training materials and a knowledge base. Partnering with Service IT+ can further optimize the use of BeyondTrust, streamlining IT operations and ensuring that the full range of security and productivity features are leveraged effectively.
To further streamline your IT operations and maximize the benefits of BeyondTrust Remote Support, consider partnering with Service IT+. Our expert team can help you integrate BeyondTrust seamlessly into your existing IT infrastructure, optimize its features to meet your specific needs, and ensure you’re leveraging all the security and productivity benefits available. Contact us today to learn how Service IT+ can support your journey to more efficient and secure IT operations.
