Most employees don’t give much thought to the IT servicedesk until something goes wrong, like getting locked out of an account or needing a password reset. While these issues might seem minor, they often come with unexpected costs. Every time an employee is locked out, productivity decreases, and IT teams must dedicate time to handling routine problems. Studies show that 56% of employees reset at least one password each month, with each reset costing around $87. Over time, the combination of lost work hours and time spent by IT on these tasks leads to hidden operational costs. For more details on the impact, you can explore insights shared in this CIO article.
Beyond the financial cost, these seemingly simple tasks also introduce security risks. Traditional verification methods, like security questions or one-time passcodes, are not only time-consuming but can be exploited by cybercriminals. Social engineering attacks, where hackers manipulate IT staff into resetting accounts, are becoming more frequent. These risks create significant vulnerabilities, putting even more pressure on already stretched servicedesk resources.
To address these challenges, businesses need more efficient and secure solutions. This is where IT Service Management (ITSM) platforms come into play. ITSM systems automate password resets and account recovery, allowing IT teams to focus on more critical issues. Many modern tools also empower employees to reset their own passwords securely through self-service options, reducing the need for IT involvement and saving valuable time.
By adopting a ITSM platform, businesses can not only reduce hidden costs but also enhance security and improve overall servicedesk efficiency. Solutions like Ivanti ITSM by enabling faster response times and . In today’s digital world, having a streamlined and secure servicedesk is critical to maintaining productivity.
At ServiceIT+, we are dedicated to helping businesses leverage the full potential of Ivanti ITSM. Our team specializes in integrating Ivanti with your existing systems, customizing it to fit your unique needs, and focusing on automating routine tasks, improving security, and ensuring a smooth, cost-effective transition.
Inquire today at inquiries@serviceitplus.com and discover how we can assist in reducing hidden servicedesk costs while boosting your organization’s efficiency and security.
