Let’s be honest—most employees don’t think about the IT servicedesk until they’re locked out of an account or scrambling to reset a password. It seems like a small issue, right? Just a quick call or email to IT, and everything’s back on track. But what if we told you that these seemingly harmless incidents are quietly draining your budget and putting your company’s security at risk?
The True Cost of a Simple Password Reset
Think about this: 56% of employees reset at least one password every month. That may not sound like much—until you realize that each reset costs an average of $87. Multiply that by the number of employees in your organization, and suddenly, you’re looking at thousands, if not millions, of dollars lost every year. That’s money slipping through the cracks, all because of something as basic as password resets.
But the real impact goes beyond just dollars and cents. Every time an employee gets locked out, their productivity takes a hit. They sit idle, unable to work, waiting for IT to swoop in and save the day. Meanwhile, IT teams—already swamped with higher-priority issues—waste valuable time handling these repetitive, low-value tasks. It’s an operational bottleneck that affects the entire business.
Security Risks Lurking in Your Servicedesk
Here’s where things get even more alarming. Every password reset isn’t just an inconvenience—it’s a potential security vulnerability. Traditional verification methods, like security questions or one-time passcodes, are slow and prone to exploitation. Cybercriminals are getting smarter, using social engineering tactics to trick IT staff into granting them access to sensitive accounts.
Imagine this: A hacker, posing as an executive, calls the IT servicedesk, claiming to be locked out and needing urgent access. Without proper verification controls in place, IT grants access—and just like that, an entire system is compromised.
These attacks are on the rise, and the more time IT spends handling routine requests, the less time they have to focus on real threats. So, how do you stop this cycle?
The Solution: Smarter ITSM Automation
The answer lies in automation. IT Service Management (ITSM) platforms are designed to handle these everyday issues efficiently and securely. Instead of relying on IT staff to manually reset passwords, ITSM solutions allow employees to regain access on their own—quickly, securely, and without downtime.
Modern ITSM tools go beyond just password resets. They integrate with existing systems, enforce strong security protocols, and free up IT teams to focus on strategic initiatives instead of routine firefighting. This means:
Reduced operational costs – No more unnecessary expenses from IT handling simple resets.
Enhanced security – Eliminating human error and reducing the risk of social engineering attacks.
Increased productivity – Employees get back to work faster, and IT teams work smarter.
Why Choose Ivanti ITSM?
If you’re ready to transform your servicedesk, Ivanti ITSM is a game-changer. With seamless automation, advanced security controls, and user-friendly self-service options, Ivanti helps businesses cut costs, improve efficiency, and stay protected against cyber threats.
At ServiceIT+, we specialize in integrating Ivanti ITSM into your existing infrastructure, customizing it to meet your specific needs. Our goal? To help you eliminate hidden costs, enhance security, and create a servicedesk that actually works for your business—not against it.
Take the First Step Toward a Smarter Servicedesk
The hidden costs of your IT servicedesk are real—but they don’t have to be. Contact us today at inquiries@serviceitplus.com and discover how we can help your business save money, improve security, and streamline IT operations for the future.
