Remote Access Solutions Extend Security While Saving Time and Money

Industry: Transportation and Logistics

Product:
Remote Support & Privilege Remote Access

About Chronopost

Chronopost is the leading national player in the express delivery of parcels from France to companies and individuals worldwide.
Chronopost serves 230 countries, made up of 99 sites in Metropolitan France, and the French overseas department which spans 12 hubs and a network of 19,500 proximity points (Chronopost branches, post offices and pickup points).
Their information system is built on Linux, and their employees use devices and machines on various operating systems including Android, Windows, and Linux.

Optimizing the customer support relationship

Chronopost’s journey with BeyondTrust began in 2015 and continues to grow.

In 2015, Chronopost was testing a number of different remote support solutions. They ultimately chose BeyondTrust Remote Support due to its ease of integration into their environment, security for both the customer and Chronopost, and its ability to be used fully on the web with minimal disruption to customers’ workstations. The solution proved to be the best IT tool for their service desk to meet the expectations of their customers, some of whom operated in environments with stringent data privacy and other regulatory requirements. Chronopost also benefited from a solution that was compatible with hybrid environments and could support a diverse range of platforms.

More recently, Chronopost expanded their BeyondTrust Remote Support solution throughout the shipping support team to accommodate 20 staff members running concurrent support sessions. The tool has received positive feedback and is appreciated for its ability to help the team scale and work efficiently.

Beyond the Perimeter

In 2017, Chronopost deployed Privileged Remote Access on the industrial perimeter. The solution allowed Chronopost to gain control over the connections, capture session activity with a comprehensive audit trail, and to require authentication during remote sessions—something they were unable to adequately achieve with VPNs.

Prior to deploying BeyondTrust Privilege Remote Access, Chronopost would sometimes encounter errors in the manipulation of the administration interface for industrial partners or was unable to identify who made changes to what systems. The solution is integrated into Chronopost’s access rights management application, which routes and tracks access requests. With the help of BeyondTrust, Chronopost can now secure, manage, and audit remote privileged access sessions.

“The Remote Support solution has saved time and increased productivity, which is essential in a sector as competitive as ours. The ability to support sites remotely, rather than having to go onsite, saves time and money, giving a great ROI.”

CISO, CHRONOPOST

share on social media

Facebook
Twitter
LinkedIn

Product Demo Appointment

looking forward to working with you

Product Trial Appointment

looking forward to working with you

Request for Assessment and Consultation

looking forward to working with you

Book Trainings and Certification

looking forward to working with you

Inquiry

looking forward to working with you

You’re all set!

Someone from our team will contact you within one business day regarding your trial request inquiries.  If you have immediate concerns, please call us at +632 7949 8109 / +632 7949 8108 / 0915-932-5339

We look forward to talking with you soon

Thank you for subscribing to our videos!

We’ve got your email address on the list. You will be the first to know about our product updates, events and special offers.

We’re happy to have you on board!

Subscribe to see our latest videos

Subscribe to our News Letter

Thank you for subscribing to our newsletter!

We’ve got your email address on the list. You will be the first to know about our product updates, events and special offers.

We’re happy to have you on board!

Thank you for subscribing!

We’ve got your email address on the list. You will be the first to know about our upcoming events and webinars.

Thank you for your interest!

We’ve send your requested content to your email

If you do not receive the email within a few minutes, please check your Spam or Junk folder

You’re all set!

Someone from our team will contact you within one business day regarding your demo request inquiries.  If you have immediate concerns, please call us at +632 7949 8109 / +632 7949 8108 / 0915-932-5339

We look forward to talking with you soon

Request for Quotation

looking forward to working with you

Service

widget

Detect

software-program

Manage

Protect

Schedule an Appointment

looking forward to working with you

NOTICE : This website uses cookies to ensure you get the best experience on our website.

How can we help you?

Fill in your details and we will get back to you in no time.