Many IT service desk teams use a number of remote access tools to support their users. An audit of the remote support tools in your organization will likely reveal that different remote access products are being used for different support scenarios.
Without a strategic long-term view, a multi-product patchwork of various tools is not only difficult to maintain, but also leads to inefficiency, extra expenses, and security risks.
Read this whitepaper to learn why less is more—and how to start consolidating remote support tools before they grow out of control.
