ServiceIT+Jan 18, 20222 min readThe New Reality of Consuming ITOM Software as a ServiceThe past two years of pandemic-induced shifts in business strategy have exposed IT Operations teams to a new reality—gain agility or risk...
ServiceIT+Jan 14, 20225 min readTop 6 Service Management (ITSM) Trends of 2022In late December, just before we were breaking for winter holidays and hoping for a snowy year’s end, we sat down with Micro Focus...