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Rightsizing AI for ITSM and ITOM Success

Freshworks’ latest global research with IDG shines the spotlight on rightsizing AI for ITSM and ITOM success. Conducted across 14 countries, surveying more than 850 senior IT executives, the report assesses the benefits AI-enabled solutions can deliver. The report also identifies key capabilities those solutions must provide for ITSM and ITOM success.

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Key Takeaways:

  • Explore successful use cases of AI deployments within ITSM/ITOM
  • Determine pre-requisites of an AI Solution for ITSM/ITOM
  • Discover perceived and actual
  • benefits of AI powered ITSM

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