IT Operations Management
As technology evolves and customers’ requirements continue to shift, all areas of IT are impacted. For service providers, there is a lot of pressure coming from end users, customers, and the business to radically improve one critical area: the service desk. In order to meet expectations and drive high customer value, service providers are going to need an IT service management (ITSM) solution that improves the customer experience, IT agility, and profit margins. This guide provides an understanding of the top five current expectations and issues that should be foremost in mind when assessing the ITSM market.
