The past two years of pandemic-induced shifts in business strategy have exposed IT Operations teams to a new reality—gain agility or risk becoming mere curators of a shrinking legacy IT estate.
In early 2020, as COVID-19 engulfed the world, some industries saw demand spike. Our healthcare and retail customers needed more staff in different departments. Other industries, like travel and manufacturing, had to rapidly contract, suddenly expand, and then contract again as waves of COVID emerged and receded. And almost every company and government agency began supporting a new work-from-home approach that taxed networks in new ways and raised governance and communications challenges.